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To purchase a voucher, first create a free YouClub account. Then browse our partner directory, select your desired partner, choose a voucher amount, and complete the secure checkout process. Your voucher will be available immediately in your account.

Visit any participating partner location and present your voucher QR code to the staff. They will scan your code and confirm the redemption amount. You can redeem vouchers in full or partial amounts, with the remaining balance available for future use.

No, YouClub vouchers do not expire. You can use your voucher balance at any time at participating partner locations. However, inactive vouchers may be subject to small administrative fees after 24 months of no activity.

Voucher purchases are generally non-refundable. However, if a partner permanently closes before you can redeem your voucher, or if there's a technical issue preventing redemption, we will provide a full refund. Contact our support team with your specific situation.

We're always looking for great local businesses to join our network! Email partners@youclub.com with information about your business, and our partnerships team will reach out to discuss the onboarding process.

Absolutely. We use industry-leading payment processors (Stripe, PayPal) that are PCI-DSS compliant. Your payment information is encrypted and never stored on our servers. We also offer optional two-factor authentication for added account security.

First, try to resolve the issue directly with the partner staff. If that doesn't work, contact our support team at support@youclub.com with your transaction details and we'll investigate and help resolve the situation.

Vouchers are tied to your YouClub account and cannot be transferred to another account. However, you can use your voucher to make purchases for anyone - simply show your QR code when making a purchase at a partner location.